Service Level Agreement

Service Level Agreement

Service Level Agreement

Acceptable Use Policy – All Smart Webs Hosting

Smart Webs Hosting employ an acceptable Usage Policy to maintain the performance and integrity of our computer hardware. Breach of our Acceptable Usage Policy may result in account suspension or termination without refund.

1. Spam, Warez, Piracy and Illegal Activities. Smart Webs Hosting doesn’t let any of its services to be utilized for illegal purposes. These include but aren’t limited to spam, unsolicited commercial email, warez hosting, robbery and hacking related activities. Smart Webs Hosting will remain the sole judge in what makes up any one of these activities. You acknowledge that participation in any one of these activities will end up in immediate termination without refund. Smart Webs Hosting may very well involve law enforcement authorities if we deem required.

2. Child Pornography. If Smart Webs Hosting finds child pornography on any services provided to you, your account will be instantly terminated without refund. Your private details will be passed to law enforcement authorities and we intend to help totally with law enforcement authorities around the world to seek charges against you.

3. Hacking / Denial of Service / Sniffing / Spoofing. Smart Webs Hosting don’t permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by its services. Smart Webs Hosting will remain the sole judge in what comprises any one of these activities. You acknowledge that participation in any one of these activities will result in immediate termination without refund. Smart Webs Hosting may very well involve law enforcement authorities if we deem required.

4. Backup restoration. If your account was cancelled or suspended for non-payment and you still need your data to take with you there’s a $50 per incident charge for all investigations regarding prior services and / or support. We usually keep backups available for a period of Thirty days after account cancellation, but can offer no guarantees on the particular length of accessibility of a backup. Http://wordpress.org / extend / plugins / tags / caching

5. Web hosting and Reseller Website hosting Services Smart Webs Hosting have firm resource usage limitations on Website hosting and Reseller Web hosting Services. These are designed to maintain the integrity, security and performance of our internet servers. Failing to agree to these limitations may result in account suspension or termination without refund. No script or piece of software may use 22% or more of system resources for One minute or longer No user may have above 4,900 opened files at any moment ( the limit doesn’t apply to overall number of existing files, owned by the user ) The number of mails sent from all email accounts at the same domain name cannot be more than 190 per hour Running stand-alone, unattached server side processes / daemons is strictly prohibited Running any type of web spider / indexer ( Google Cash / Ad Spy ) is exactly prohibited Running any bit-torrent / P2P application is precisely restricted Running cron scripts with intervals of less than Fifteen minutes, or setting up more than Five simultaneous cron roles is strictly prohibited Running of public file exchange services is precisely prohibited ADULT CONTENT IS Strictly Restricted Disk Usage Provision. Ninety percent or more of your content on your site must be linked from an HTML or in a similar way coded web page where all content is unreservedly available to the public. Your website is composed of web pages of the standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file, which consumes more than 500kb of space, must not exceed Ten percent of your total used disk share. Wordpress Usage & Modules : We don’t permit any WordPress caching modules on our shared or reseller hosting services. Wordpress caching modules continually cause server overloads problems and is only authorized on VPS or dedicated hosting.

6. Business Website hosting Services Smart Webs Hosting has strict resource usage restrictions on Business Web hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Neglecting to agree to these limitations may result in account suspension or termination without refund. No script or piece of software may use 35% or more of system resources for One minute or longer The number of e-mails sent from all email accounts at the same domain name cannot be more than Five hundred per hour Running stand-alone, unattached server side processes / deamons is precisely prohibited Running any type of web spider / indexer ( Google Cash / Ad Spy ) is precisely prohibited Running any bit-torrent / P2P application is precisely prohibited Running cron scripts with intervals of less than Ten minutes is precisely prohibited Running of public file exchange services is strictly prohibited Adult content is precisely prohibited Disk Usage Provision. Ninety percent or more of your content on your website must be linked from an HTML or in a similar way coded web page where all content is unreservedly available to the public. Your website is composed of web pages of the standard design, basically HTML based text and graphics. Downloadable files, media, streaming content or any file, which consumes more than 500kb of space, must not exceed Ten percent of your total used disk allotment. Word press Usage & Modules : We don’t permit Word press caching modules since they continually cause server overload problems and are only authorized on VPS or dedicated hosting. http://wordpress.org / extend / plugins / tags / caching

7. Virtual private server ( VPS ) and Dedicated Server Web hosting Services Smart Webs Hosting have firm resource use limitations on Virtual private server ( VPS ) and Dedicated Server Website hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to agree to these limitations may result in account suspension or termination without refund. Running any type of web spider / indexer ( Google Cash / Ad Spy ) is precisely prohibited Running any bit-torrent / P2P application is precisely prohibited Running of public file exchange services is precisely prohibited Adult content is precisely prohibite